Home / FAQ’s
Yes, please see our International Orders page. Some brands and items are excluded from International Shipping.
We currently have one retail location in Philadelphia, which also serves as our HQ. It carries a curated selection of gear (in lots of sizes!) and accessories and we have had visitors from around the world come and visit. We are 10 minutes from the Philadelphia Airport. Note that not all products listed on the website as in stock are available at the store. We operate multiple fulfillment centers to service online customers and the Philadelphia store operates utilizing a separate inventory.
184.108.40.206 currently ships from warehouses in Philadelphia and Las Vegas and in some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons customers have been so happy with us is that they get their stuff fast!
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history.
In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment. See our Shipping Policies for full details.
Please note: U-Bike reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.
When you place an order, an authorization is put on your card for the amount of your order. Your credit card will be charged within 24-48 hours after your order is placed (depending on your banking institution) or when your items ship, whichever comes first. There is one exception to this. For items marked as a “Pre-Order,” we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.
Absolutely. We use the latest security and encryption technologies to make sure your information stays private! See our Hacker Tested and Secure page for more details.
Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page “How To Pay With Prepaid Gift Cards”. Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.
Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as “Order Received.” Once an order has been marked as “Order Processed,” it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.
Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, it may be useful to look up the product brand’s web site, or better yet, ask us..!
We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policy for details.
Yes you can! See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item.
Online Gift Certificates are available from $25 to $500 and can be purchased here.
Yes, we price match in many cases. See our price matching policy page for details.
Occasionally, but you’ll have to read more about U-Bike Discount Codes.
Yes, we offer a discount to Military and First Responders. Details about the discount and how to place your order can be found here.
Yes, we can facilitate bulk orders. For more information, please visit our Bulk Order page.
Due to recent changes in legislation, states now have the ability to mandate whether or not they charge sales tax for online purchases. Many states have decided to act on this ability, so we are now required to charge sales tax on any order with a shipping address in these states. We realize no one likes paying taxes, but it is important for us to remain compliant with all applicable tax laws as mandated by the state governments in which we conduct business. For orders shipping outside the US, please see our International Orders page.
At Ubike we take rider safety seriously. Informing fellow riders how certain products may impact their health is part of that. The Proposition 65 warning, officially named the Safe Drinking Water and Toxic Enforcement Act, is a label notification required by law on all products that contain materials or chemicals known to the state of California as something that may cause cancer or reproductive harm. The act was passed into law in 1986 by the state of California and has since widened its scope to include more than 800 chemicals and substances. This includes more common materials like brass and PVC, and as such you may see the warning on items ranging from shoes to oils. For more information, go to www.P65Warnings.ca.gov.
Blem items may include but are not limited to merchandise with the following classifications: open box, previously used for demo/video purposes, manufacture defects or cosmetic flaws, or incomplete (missing parts, packaging, tags or instructions). Please see specific Blem item product description for full details. All Blem items retain manufacturer warranties and qualify for our Return Policy.
Yes, you can use our standard checkout. Just make sure to select the appropriate APO state. APO orders will be shipped by USPS and are handled differently from our other orders (typically they will take up 1-5 business days longer to ship).
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